Bringing to life a world where businesses treat every customer like a close friend

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Team with huge, cute robot
Team jamming on a board
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our why

We love designing experiences that make people smile.

It’s our p to create seamless, personalised, and memorable interactions between people and businesses.

Why? Because customer support shouldn't be a chore. It should be fun and pain-free. As technology evolves, so should businesses—and the way in which they engage their customers.

OUR STORY

The best is yet to come.

The journey begins
December 2017
bot•hello launches as one of Australia's first specialist conversation design and chatbot development agencies.
Working with giants
October 2019
bot•hello works with Maybelline New York to launch their first Facebook Messenger Chatbot in Australia.
Expanding our impact
July 2021
bot•hello refreshes its mission, service offering, and brand, to deliver solutions across the entire CX ecosystem.
OUR PRINCIPLES

At the core of our work

Put customers first and value their success as our own.

Great ideas can come from anyone, at any time.

Believe it's possible to raise the gold standard.

Your personal growth is our professional growth.

Make a difference to someone's day—whenever you can.

Communicate with respect, transparency, and empathy.

OUR TEAM

Bringing you the best of the best from across the planet

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Jordan OF

Marketing Assistant
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Stella Azcona

Executive Assistant
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Sean Melis

Founder & Director
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Olivia Caulfield

CX Specialist
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Katrina Santa Ana

CX Manager
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Jo Larvin

Sr Conversation Designer
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Aira Lumban

CX Specialist
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Anthony Choy

Backend Developer
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Bert Baylon

Data Specialist
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Clemens Mielke

Head of Talent
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Franco Caputo

Frontend Developer

Jordan OF

Marketing Assistant

Stella Azcona

Executive Assistant

Sean Melis

Founder & Director

Olivia Caulfield

CX Specialist

Katrina Santa Ana

CX Manager

Jo Larvin

Sr Conversation Designer

Aira Lumban

CX Specialist

Anthony Choy

Backend Developer

Bert Baylon

Data Specialist

Clemens Mielke

Head of Talent

Franco Caputo

Frontend Developer
OUR BENEFITS

Some benefits you’ll enjoy as part of our team

Work wherever and whenever

Enjoy the freedom of working remotely on your own terms while connecting with a fantastic global team who make our company culture one of our greatest assets.

Happiness at work and beyond

We seek out ways to offer our team activities and opportunities to help them maintain balance, health, and inspiration, both inside and outside of work.

The latest tools and technology

Get access to world-class productivity and collaboration technology. Learn how to leverage these tools to manage your work and personal growth.

Impactful work across industries

Hone your curiosity and be challenged through a range of projects across industries. Everyone's contribution and impact matters.

Competitive pay and incentives

Get paid for your value and expertise. We offer great pay alongside other financial bonuses and rewards that compete with market standards.

Supportive learning and development

We want to encourage and help facilitate your professional development. Receive stipends for online courses, masterclasses, books, or app subscriptions.

WORK WITH US

Together, we can deliver extraordinary customer experiences.