Build lifelong relationships with your fans, online and offline.
From sports to live concerts and events, engage and keep your biggest fans coming back for more.
Raise the customer experience gold standard for your industry
Our expert solutions deliver a stellar customer experience through exceptional customer service and support.
Customer care, at scale
Keep your most eager fans happy with instant customer service. Manage volume spikes around major events, pre-sale dates, and ticket or roster announcements — by automating responses to frequent queries.
We create music festival chatbots, sporting team chatbots, and influencer chatbots that give your fans the most relevant info when they need it.
On-brand messaging
Appeal to your target audience using persona-driven messaging designed with your voice and personality in mind.
Deliver responses that resonate with your biggest fans using language, emojis, gifs, visuals, and hashtags that speak their language for a seamless brand experience.
Interactive experiences to engage loyal fans
Keep the fun — and the conversation — going by engaging your audience with contests and prizes related to your team, event, or festival.
Use gamification, custom photo filters, augmented reality, and dynamic content and announcements to get fans hyped and excited for the big day.
Proactive and targeted messaging that converts
Boost ticket sales and buzz through proactive messaging. Build relationships with your customers in a way that delights, guides, and makes it easier for them to make a purchase.
Save time to free up your team
Let your team focus on activities that drive value and avoid the cost burden of staffing your team 24/7. By adding self service tools like help centres, customers have access to important information right at their fingertips.
Enhancing the customer experience for one of Australia’s largest festivals by offering geo-specific responses
Establishing a unified self-service support experience for thousands of users across Facebook and Instagram - all whilst freeing up considerable resources to be deployed elsewhere
Driving fan engagement and kicking commercial goals with the Brisbane Lions
To build a sense of community and boost engagement for a large following, we developed a solution that enabled fans to get in on the action.
Frictionless customer service at scale for Australia's largest music festival
To support a massive fan base with instant customer service, we developed an on-brand solution that dynamically adapted to customers’ most pending needs.
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