live chat

We implement solutions to help you manage inbound messaging for a superior support and pre-sales experience.

Live chat technology that empowers your agents to provide empathetic and personal support when customers need it most.

Context for personalisation

Live chat software can integrate with your CRM and other tools, centralising customer data so your agents have all the background they need to better serve customers and provide a seamless customer support experience.

Faster, more accurate responses

With macros and message templates, Live Chat
helps your agents reply to multiple cases at once, allowing them to assist customers more quickly and reducing the chance of sending incorrect replies.

Proactive messages for sales and leads

Live Chat enables your agents to generate and qualify leads and increase conversions by making product recommendations, cross-selling, and upselling through proactive messaging.

Continued learning and improvement

In addition to regular reports with key metrics, such as SLA data and KPIs, we continually monitor chats for quality assurance to ensure continued customer satisfaction and identify ways to get better results.

HYBRID HUMAN + AI CHAT

Fuse the power of Live Chat with AI Chatbots

Automate and scale responses to frequently asked questions and support queries, freeing up your live agents to handle more sensitive requests and save you time and money — all while increasing customer satisfaction.

Ready to take your customer experience to the next level?