We implement solutions to help you manage inbound messaging for a superior support and pre-sales experience.
A bot development agency to optimise chatbot and live chat technology and empower your agents to provide empathetic and personal support when customers need it most.
Context for personalisation
Live chat and chatbot software can integrate with your CRM and other tools, centralising customer data for all the background to better serve customers. We're not only an Intercom agency, we also partner with other platforms like Zendesk, to build you the tools and integrations to provide a seamless customer support experience.
Faster, more accurate responses
With chatbot automation and live chat macros and message templates, your agents can handle cases more efficiently, allowing them to assist customers faster and reducing the chance of sending incorrect replies.
Building connections with your customers
When integrated with your CRM, Chatbots can access customer information to greet returning customers like VIPs.
Bots can also help with lead generation, sending you highly-qualified leads, and closing sales through proactive recommendations, cross-selling, and upselling. Your bot will use targeted behavior-based conversational flows that are courteous and feel natural.
Continued learning and improvement
In addition to regular reports with key metrics, such as SLA data and KPIs, we continually monitor chats for quality assurance to ensure continued customer satisfaction and identify ways to get better results.
Fuse the power of chatbots and help centre
Automate and scale responses to frequently asked questions and support queries with help centre integrations that guide your customers to the articles they need to get answers.
Free up your live agents to handle more sensitive requests and save you time and money — all while increasing customer satisfaction.