We help businesses unlock profit with exceptional customer support
bot•hello exists to ensure your customers feel valued. Optimise your customer experience and watch support costs go down, customer retention increase, and business profitability soar.
Increase sales and lead generation
Customer support enquiries are an untapped gold mine. Close the sale, upsell products, and resell to your trusted and loyal fans.
and reduce chaos
Don’t let one bad interaction drive away a hard-earned customer. Acquiring a new customer is 5x more expensive than retaining one.
Your partner in customer experience
bot•hello provides technical services to simplify and optimise digital customer journeys. We partner with world-class customer engagement platforms to align technology and customer support for an unparalleled experience.
Client Success Stories
Frictionless customer service at scale for Australia's largest music festival
To support a massive fan base with instant customer service, we developed an on-brand solution that dynamically adapted to customers’ most pending needs.
Digital customer experience that connects
Engaging a loyal following and building new relationships using intelligent solutions designed to offer the most value and deliver relatable messaging to visitors.
Maximizing sales through hyper-personalisation
Bringing personal in-store experiences online and to scale through individualised product recommendations and experiences custom-tailored for target audiences.
What our clients say about us
"The implementation of the chatbot has saved our Customer Service team so much time and resources, and the team have been an absolute pleasure to work with throughout the whole process."
"The team were incredible to work with - always coming up with solutions and features that exceeded expectations."
"They were able to distil what could have been a complicated challenge into an elegant solution. The process was fun, we learnt a lot and will continue to recommend anyone who needs this type of customer care / marketing / sales automation."
"Throughout the entire process we felt like we were working with an extension of our own team, rather than an external provider."
"We had amazing consumer feedback and could attribute the bot to a sales uplift. Would recommend them to anyone from a global brand to a small business."
"We needed to shift our in-store consultations online and the team created a super engaging experience true to our brand. Would highly recommend the team."
"bot•hello were able to really understand and capture our brand personality extremely well and help us convey this in a professional, authentic tone, whilst also being playful and engaging at the same time."
"It has changed the way we communicate with our customers - highly recommend working with these guys!"
"It was a quick, seamless and professional process and we couldn't be happier with the outcome. We would not hesitate in recommending bot•hello to other business owners."
"The team at bot•hello were able to take our brand to a level that we have been longing to achieve, and they executed it perfectly."
"Working with bot•hello on our first Facebook Messenger chatbot proved to be seamless. Thank you for your expertise and patience, while we made sure we got it just right!"
"I'd recommend bot•hello to any forward-thinking businesses looking to generate more leads and improve their customer service."