We help businesses unlock profitwith exceptional customer support

bot•hello exists to ensure your customers feel valued. Optimise your customer experience and watch support costs go down, customer retention increase, and business profitability soar. 

Increase sales and lead generation

Customer support enquiries are an untapped gold mine. Close the sale, upsell products, and resell to your trusted and loyal fans.

Decrease churn
and reduce chaos

Don’t let one bad interaction drive away a hard-earned customer. Acquiring a new customer is 5x more expensive than retaining one.

Faster customer support resolutions

Reduce unread messages and emails with self-service tools personalised to customer needs—instantaneously, 24 hours a day, 365 days a year.

Happier customers
= a happier team

Make customer support less of a nightmare. Efficient business processes and systems is a win for your team and your customers.

WHAT WE DO

Your partner in customer experience

bot•hello provides technical services to simplify and optimise digital customer journeys. We partner with world-class customer engagement platforms to align technology and customer support for an unparalleled experience.

OUR PARTNERS
Gorgias LogoDrift LogoLive Chat LogoChatbot LogoLandbot LogoManyChat LogoZendesk LogoIntercom Logo
Gorgias LogoDrift LogoLive Chat LogoChatbot LogoLandbot LogoManyChat LogoZendesk LogoIntercom Logo
CASE STUDIES

Client Success Stories

Frictionless customer service at scale for Australia's largest music festival

To support a massive fan base with instant customer service, we developed an on-brand solution that dynamically adapted to customers’ most pending needs.

83%
Conversations handled by the Bot
23K+
Unique link clicks
Crowd in a concert

Digital customer experience that connects

Engaging a loyal following and building new relationships using intelligent solutions designed to offer the most value and deliver relatable messaging to visitors.

62%
Conversations handled by bot
156
Average product click-through per month
Woman with Apero shirt

Maximizing sales through hyper-personalisation

Bringing personal in-store experiences online and to scale through individualised product recommendations and experiences custom-tailored for target audiences.

96%
Received a product recommendation
9.7k
Unique users
Women smiling in New York
OuR Clients
Maybelline New York LogoApero LogoGoodlife LogoYoufoodz LogoBrisbane Lions LogoInner Health Plus LogoAnytime Fitness LogoHypoxi LogoSkin Ceuticals LogoSplendour in the grass LogoJetts LogoJust Digital People LogoUltraTune LogoKiehl's LogoArena Fitness LogoZap Fitness LogoBarry's LogoLancome LogoFitness First LogoLyre's LogoGC Suns LogoOrange Theory LogoGriffith College LogoProwake LogoCerave Logo
Maybelline New York LogoApero LogoGoodlife LogoYoufoodz LogoBrisbane Lions LogoInner Health Plus LogoAnytime Fitness LogoHypoxi LogoSkin Ceuticals LogoSplendour in the grass LogoJetts LogoJust Digital People LogoUltraTune LogoKiehl's LogoArena Fitness LogoZap Fitness LogoBarry's LogoLancome LogoFitness First LogoLyre's LogoGC Suns LogoOrange Theory LogoGriffith College LogoProwake LogoCerave Logo
TESTIMONIALS

What our clients say about us

"The implementation of the chatbot has saved our Customer Service team so much time and resources, and the team have been an absolute pleasure to work with throughout the whole process."

Megan Handerson
Megan Henderson
Audience Liaison Manager, Splendour in the Grass

"The team were incredible to work with - always coming up with solutions and features that exceeded expectations."

Michael Gosman
Michael Gosman
Executive Producer - Digital Content, Brisbane Lions

"They were able to distil what could have been a complicated challenge into an elegant solution. The process was fun, we learnt a lot and will continue to recommend anyone who needs this type of customer care / marketing / sales automation."

Tyson Young
Tyson Young
CEO & Co-Founder, Carisma

"Throughout the entire process we felt like we were working with an extension of our own team, rather than an external provider."

Rhiannon Sargeant
Rhiannon Sargeant
Digital Growth & Engagement Manager, Gold Coast Suns

"We had amazing consumer feedback and could attribute the bot to a sales uplift. Would recommend them to anyone from a global brand to a small business."

Angus Mitchell
Angus Mitchell
Senior Brand Manager (Maybelline), L'Oréal

"We needed to shift our in-store consultations online and the team created a super engaging experience true to our brand. Would highly recommend the team."

Mitch Goodall
Mitch Goodall
Digital Brand Manager (Kiehl’s), L'Oréal

"bot•hello were able to really understand and capture our brand personality extremely well and help us convey this in a professional, authentic tone, whilst also being playful and engaging at the same time."

Thalia Sher
Tahlia Sher
Brand Manager (CeraVe), L'Oréal

"It has changed the way we communicate with our customers - highly recommend working with these guys!"

Laz Smith
Laz Smith
Co-Founder, Apéro Label

"It was a quick, seamless and professional process and we couldn't be happier with the outcome. We would not hesitate in recommending bot•hello to other business owners."

Emily Wockner
Emily Wockner
Director and General Manager, Campbell Green

"The team at bot•hello were able to take our brand to a level that we have been longing to achieve, and they executed it perfectly."

Brienne Gould
Brienne Gould
Social Media & Communications Coordinator, Goodlife Health Clubs

"Working with bot•hello on our first Facebook Messenger chatbot proved to be seamless. Thank you for your expertise and patience, while we made sure we got it just right!"

Laura Walkley
Laura Walkley
Content Manager, Publicis Groupe

"I'd recommend bot•hello to any forward-thinking businesses looking to generate more leads and improve their customer service."

Mije Lepre
Mike Lepre
Managing Director, Bertonni
View More

Unmatched support that leaves your customers smiling

Ready to take your customer experience to the next level?