Evolve your brand through conversation
We design, implement and fine-tune customer engagement tools and conversational experiences to help businesses deliver personal, effortless support across all messaging channels.
Generate sales and leads on auto-pilot
Bring your website and social media DMs to life with chatbots that turn these channels into an automated profit centre for your business.
Reduce time wasted across your team
Your team has better things to do than respond to repetitive enquiries all day. Reallocate them to work that creates real value in your business.
Your partner in customer experience
bot•hello provides technical services to simplify and optimise digital customer journeys. We partner with world-class customer engagement platforms to align technology and customer support for an unparalleled experience.
Enhancing the customer experience for one of Australia’s largest festivals by offering geo-specific responses
Establishing a unified self-service support experience for thousands of users across Facebook and Instagram - all whilst freeing up considerable resources to be deployed elsewhere
Driving sales amid uncertainty by providing hyper-personalised solutions
Bringing individualised in-store experiences online and scaling through personalised product recommendations and experiences custom-tailored for target audiences.
Building a more efficient way to serve multiple customer bases
Enhanced customer satisfaction and an improved bottom line through automation and self-service resources for scaled customer support and efficiency.
Lifting the customer care game with one of Australia’s largest health clubs
Proactively addressing and resolving high message volume around the clock for gym members navigating the uncertain times of COVID-19.
Personality-driven education, whilst capturing high-intent leads
We supported an entire virtual classroom with building qualified leads, driving sales and conversions, and reducing manual administrative workload.
Driving fan engagement and kicking commercial goals with the Brisbane Lions
To build a sense of community and boost engagement for a large following, we developed a solution that enabled fans to get in on the action.
Driving sales through a hyper-personalised customer experience
Bringing personal in-store experiences online and to scale through individualised product recommendations and experiences custom-tailored for target audiences.
Addressing customers' most pressing needs with automation done in style
Scaling personalized customer support while increasing efficiency for higher customer satisfaction and a healthier bottom line.
Frictionless customer service at scale for Australia's largest music festival
To support a massive fan base with instant customer service, we developed an on-brand solution that dynamically adapted to customers’ most pending needs.
What our clients say about us
"The implementation of the chatbot has saved our Customer Service team so much time and resources, and the team have been an absolute pleasure to work with throughout the whole process."
"The team were incredible to work with - always coming up with solutions and features that exceeded expectations."
"They were able to distil what could have been a complicated challenge into an elegant solution. The process was fun, we learnt a lot and will continue to recommend anyone who needs this type of customer care / marketing / sales automation."
"Throughout the entire process we felt like we were working with an extension of our own team, rather than an external provider."
"We had amazing consumer feedback and could attribute the bot to a sales uplift. Would recommend them to anyone from a global brand to a small business."
"We needed to shift our in-store consultations online and the team created a super engaging experience true to our brand. Would highly recommend the team."
"bot•hello were able to really understand and capture our brand personality extremely well and help us convey this in a professional, authentic tone, whilst also being playful and engaging at the same time."
"It has changed the way we communicate with our customers - highly recommend working with these guys!"
"It was a quick, seamless and professional process and we couldn't be happier with the outcome. We would not hesitate in recommending bot•hello to other business owners."
"The team at bot•hello were able to take our brand to a level that we have been longing to achieve, and they executed it perfectly."
"Working with bot•hello on our first Facebook Messenger chatbot proved to be seamless. Thank you for your expertise and patience, while we made sure we got it just right!"
"I'd recommend bot•hello to any forward-thinking businesses looking to generate more leads and improve their customer service."